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Guides, FAQs, and answers about reviews, scores, claiming a company, and managing your account.
Learn the basics of TrustRating and how to start using the platform.
0 guides →Manage your account information, preferences, security, and public profile.
0 guides →Search for businesses, browse categories, save companies, and compare TrustScores.
0 guides →Learn how to submit, edit, and manage genuine customer reviews.
0 guides →Understand how TrustRating protects review quality and handles suspicious activity.
0 guides →Learn how human reviews and independent AI assessments contribute to company ratings.
0 guides →Learn how company pages work and how authorized representatives can claim and manage them.
0 guides →Send compliant review invitations and manage your monthly invitation allowance.
0 guides →Display TrustRating reviews and TrustScores on your website.
0 guides →Track reviews, rating changes, customer feedback, and company performance.
0 guides →Use AI-assisted tools responsibly to understand and respond to customer feedback.
0 guides →Connect TrustRating to external websites, applications, and internal systems.
0 guides →Compare subscriptions and manage payments, upgrades, renewals, and invoices.
0 guides →Configure advanced identity, branding, and access controls.
0 guides →Learn how data is handled and how to report inappropriate content, abuse, or security concerns.
0 guides →Resolve common technical and account issues.
0 guides →TrustRating is a trust intelligence platform that combines customer reviews with analysis from multiple leading AI models. It helps people research companies, compare ratings, identify potential risks, and make better-informed decisions.
Customers submit reviews, which are verified where possible. AI models independently assess publicly available information about each company, and the results are combined into a published TrustScore that is regularly recalculated.
A TrustScore is a rating that brings together AI-generated company assessments and available customer-review information. It is designed to provide a broader view of a company’s trustworthiness, reputation, service, reliability, and support.
TrustScores are recalculated regularly as new reviews, company information, and AI assessments become available. TrustRating’s public explanation states that scores are recomputed daily.
TrustRating uses multiple leading AI models to assess companies independently. Company profiles display the individual model results and an overall AI consensus where available.
Each AI model may use different data, reasoning methods, and weighting. Showing the individual ratings allows users to see where the models agree and where their assessments differ.