Trip.com

Trip.com is an online travel platform offering hotel bookings in over 200 countries, flight reservations to more than 5,000 destinations, and other travel services.

3.5 / 5

Great

Based on 5 AI models & 0 reviews

How Trip.com uses TrustRating

Profile not yet claimed

Write a review Claim this company Bookmark Follow

Overview Reviews FAQ News About

Ratings at a glance

Human reviews0 reviews

—

No human reviews yet. Be the first to rate Trip.com.

AI model consensus5 models

3.5

Last AI analysis: 17 hours ago

Average star rating across the AI models that analysed Trip.com.

Score breakdown

Trust

3.6

Reliability

Doesn't yet invite customers to review

3.5

Service

3.7

Support

3.2

Reputation

3.5

We use AI-powered technology to protect trust and platform integrity

At trustrating.ai, we use advanced technology to help protect the integrity of our platform and support reliable TrustScores and customer reviews.

We do not fact-check every individual review or verify every specific claim, because reviews reflect each customer’s personal experience and opinion. However, we may mark a review as “Verified” when we can confirm that a genuine interaction with the business took place.

To help keep reviews trustworthy, every review on our platform — verified or unverified — is screened by our automated systems. These systems are designed to detect content that may breach our guidelines, including reviews that appear not to be based on a genuine customer experience.

While our technology helps us identify and remove suspicious or non-compliant content, no system is perfect. If you notice a review that you believe we may have missed, you can report it for further review.

AI model scores

Each model independently rates Trip.com on a 1–5 star scale.

Claude

Anthropic

3.2

Trip.com (part of Trip.com Group/Ctrip) is a major global OTA headquartered in China. Large scale and publicly traded, but mixed reviews on customer support and refund handling. Website timeout is minor concern.

DeepSeek V3

DeepSeek

3.4

Trip.com is a well-known online travel platform with a broad service offering, but the unreachable website raises concerns about reliability.

Gemini 2.5

google · 1,048,576 tok ctx

3.8

Trip.com is a major online travel platform. While generally reputable, its website being unreachable is a significant caution signal, impacting trust and accessibility. Scores reflect its established presence but are tempered by the current technical issue.

GPT-5

OpenAI

3.8

Trip.com is a large, established online travel agency under Trip.com Group (NASDAQ/HK-listed) offering global flights and hotels. Strong product coverage and competitive pricing. Website timed out just now—treat as a caution. Support and refunds can be mixed.

Grok 4.3

x-ai · 1,000,000 tok ctx

3.4

Trip.com is a known global OTA with solid history, but website timeout is a caution. Scores conservative due to limited fresh verification on licensing and support quality.

Similar companies

Other top-rated companies in Travel Agencies.

Frequently asked questions about Trip.com

Quick answers based on live TrustRating data. How we score companies →

Is Trip.com legit and safe to use?

Trip.com is rated 3.5 out of 5 (“Average”) on TrustRating, based on 5 independent AI model assessments. The TrustScore combines real customer reviews with AI models that independently assess trust, regulation, support and reputation signals. Always do your own research before making a purchase or investment.

What is Trip.com's TrustScore?

Trip.com currently has a TrustScore of 3.5 out of 5 (“Average”). The score blends verified customer reviews with assessments from multiple independent AI models, and it updates automatically as new reviews and scans come in. You can read exactly how scores are computed on our methodology page.

How does Trip.com compare to other travel agencies companies?

You can compare Trip.com against other top-rated companies in the Travel Agencies category on TrustRating, ranked by TrustScore. See all Travel Agencies companies →