Support.com

An online tech support service providing PC and computer technical assistance to businesses and individuals around the clock.

2.7 / 5

Poor

Based on 5 AI models & 0 reviews

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Ratings at a glance

Human reviews0 reviews

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No human reviews yet. Be the first to rate Support.com.

AI model consensus5 models

2.7

Last AI analysis: 1 month ago

Average star rating across the AI models that analysed Support.com.

Score breakdown

Trust

2.7

Reliability

Doesn't yet invite customers to review

2.6

Service

2.7

Support

2.9

Reputation

2.5

We use AI-powered technology to protect trust and platform integrity

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We do not fact-check every individual review or verify every specific claim, because reviews reflect each customer’s personal experience and opinion. However, we may mark a review as “Verified” when we can confirm that a genuine interaction with the business took place.

To help keep reviews trustworthy, every review on our platform — verified or unverified — is screened by our automated systems. These systems are designed to detect content that may breach our guidelines, including reviews that appear not to be based on a genuine customer experience.

While our technology helps us identify and remove suspicious or non-compliant content, no system is perfect. If you notice a review that you believe we may have missed, you can report it for further review.

AI model scores

Each model independently rates Support.com on a 1–5 star scale.

Claude

Anthropic

2.4

Support.com (now Bsquare) was a publicly traded tech support provider known for remote IT assistance. It underwent significant corporate changes including a controversial merger with Greenidge Generation in 2021, raising trust concerns.

DeepSeek V3

DeepSeek

3.1

Support.com is a known tech support service with a decent reputation, but limited public information on regulation and specific customer feedback.

Gemini 2.5

google · 1,048,576 tok ctx

2.5

Support.com offers online tech support for PC and computer issues. While it has a clear service offering, specific details on its trust, regulatory compliance, trading (as it's service-based), and customer support quality are not readily available for a comprehensive rating. Scores reflect limited public information.

GPT-5

OpenAI

2.8

Support.com is an established remote tech support provider offering 24/7 assistance for consumers and businesses. Legitimate brand, but reviews are mixed with some complaints about service quality and sales tactics. Operates in a lightly regulated space focused on data/privacy compliance.

Grok 4.3

x-ai · 1,000,000 tok ctx

2.5

Support.com offers 24/7 tech support; limited verifiable data on licensing, fees, or independent reviews. Conservative scores assigned due to insufficient public information.

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Frequently asked questions about Support.com

Quick answers based on live TrustRating data. How we score companies →

Is Support.com legit and safe to use?

Support.com is rated 2.7 out of 5 (“Poor”) on TrustRating, based on 5 independent AI model assessments. The TrustScore combines real customer reviews with AI models that independently assess trust, regulation, support and reputation signals. Always do your own research before making a purchase or investment.

What is Support.com's TrustScore?

Support.com currently has a TrustScore of 2.7 out of 5 (“Poor”). The score blends verified customer reviews with assessments from multiple independent AI models, and it updates automatically as new reviews and scans come in. You can read exactly how scores are computed on our methodology page.

How does Support.com compare to other it & communication companies?

You can compare Support.com against other top-rated companies in the IT & Communication category on TrustRating, ranked by TrustScore. See all IT & Communication companies →