Hotels.com

hotels.com ↗

Hotels.com is an online travel agency that allows users to search for and book hotel accommodations worldwide.

3.5 / 5

Great

Based on 5 AI models & 0 reviews

How Hotels.com uses TrustRating

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Ratings at a glance

Human reviews0 reviews

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No human reviews yet. Be the first to rate Hotels.com.

AI model consensus5 models

3.5

Last AI analysis: 16 hours ago

Average star rating across the AI models that analysed Hotels.com.

Score breakdown

Trust

3.8

Reliability

Doesn't yet invite customers to review

3.5

Service

3.8

Support

3.1

Reputation

3.6

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AI model scores

Each model independently rates Hotels.com on a 1–5 star scale.

Claude

Anthropic

3.7

Hotels.com is a well-known Expedia Group subsidiary for hotel bookings worldwide. Established brand with large inventory, though customer support receives mixed reviews. Website timeout is likely temporary and not a major concern for this major brand.

DeepSeek V3

DeepSeek

3.4

Hotels.com is a well-known online travel agency with a global presence, but the unreachable website raises concerns.

Gemini 2.5

google · 1,048,576 tok ctx

3.9

Hotels.com is a well-established OTA, part of Expedia Group, offering global hotel bookings. Website timeout is a caution. Scores reflect strong brand recognition tempered by operational concerns.

GPT-5

OpenAI

3.3

Established OTA under Expedia with global reach. Strong inventory and pricing, but mixed reviews on customer service/refunds and rewards changes, plus occasional booking/fee issues. Website was unreachable just now, treated as a caution signal.

Grok 4.3

x-ai · 1,000,000 tok ctx

3.5

Established OTA under Expedia Group with global reach. Site timeout is a caution signal; otherwise solid history but typical complaints on fees and support responsiveness.

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Frequently asked questions about Hotels.com

Quick answers based on live TrustRating data. How we score companies →

Is Hotels.com legit and safe to use?

Hotels.com is rated 3.5 out of 5 (“Great”) on TrustRating, based on 5 independent AI model assessments. The TrustScore combines real customer reviews with AI models that independently assess trust, regulation, support and reputation signals. Always do your own research before making a purchase or investment.

What is Hotels.com's TrustScore?

Hotels.com currently has a TrustScore of 3.5 out of 5 (“Great”). The score blends verified customer reviews with assessments from multiple independent AI models, and it updates automatically as new reviews and scans come in. You can read exactly how scores are computed on our methodology page.

How does Hotels.com compare to other accommodation & lodging companies?

You can compare Hotels.com against other top-rated companies in the Accommodation & Lodging category on TrustRating, ranked by TrustScore. See all Accommodation & Lodging companies →