BetterHelp is an online therapy platform that connects users with licensed therapists and counselors for mental health support via messaging, phone, and video sessions.
Each model independently rates BetterHelp on a 1–5 star scale.
BetterHelp is a major online therapy platform with wide reach but has faced FTC action over data privacy practices and criticism over therapist quality variability. Website timeout is a minor concern.
BetterHelp is an online therapy platform with mixed reviews on privacy and effectiveness. The unreachable website raises concerns.
BetterHelp is a widely recognized online therapy platform. While it connects users with licensed professionals, it has faced significant scrutiny regarding data privacy, business practices, and regulatory compliance. The company's website was unreachable during testing, raising concerns about operational reliability. Scores reflect these mixed factors and a conservative approach.
Large online therapy platform (owned by Teladoc) connecting users to licensed therapists. Strong reach and features, but mixed reviews on billing, therapist fit, and cancellations. 2023 FTC settlement over data sharing harms trust. Site timed out now—caution on reliability.
BetterHelp is a large online therapy platform with documented privacy violations (FTC settlement), billing complaints, and mixed therapist quality reports. Website timeout signals caution. Scores reflect these issues conservatively.
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BetterHelp is rated 2.8 out of 5 (“Poor”) on TrustRating, based on 5 independent AI model assessments. The TrustScore combines real customer reviews with AI models that independently assess trust, regulation, support and reputation signals. Always do your own research before making a purchase or investment.
TrustRating doesn't issue scam verdicts — we publish the data instead: BetterHelp scores 2.8 out of 5 (“Poor”) based on 5 independent AI model assessments. Every review passes TrustGuard, our fraud-screening system that blocks fake and paid reviews, so the score reflects genuine customer experience. Read the most recent reviews below before you decide.
BetterHelp currently has a TrustScore of 2.8 out of 5 (“Poor”). The score blends verified customer reviews with assessments from multiple independent AI models, and it updates automatically as new reviews and scans come in. You can read exactly how scores are computed on our methodology page.
You can compare BetterHelp against other top-rated companies in the Mental Health category on TrustRating, ranked by TrustScore. See all Mental Health companies →
